One TelosPrivacy Policy
1. Introduction
One Telos L.L.C-FZ (“we”, “our” or “us”) is committed to protecting your privacy. This policy explains how we collect, use, disclose and safeguard information when you visit our website or use our services, including reliability reviews and implementation of AI agent systems.
2. Company information
One Telos L.L.C-FZ
Meydan Grandstand, 6th floor
Meydan Road, Nad Al Sheba
Dubai, U.A.E.
Email: support@onetelos.com
3. Information we collect
Information you give us
- Name and job title
- Company name and address
- Email address and phone number
- Anything you tell us about your systems when booking a call or corresponding with us
Information we access during an engagement
- Source code, configuration and architecture documentation
- Traces, logs and evaluation results
- Other technical and business information needed to deliver the agreed scope
We ask for read-only access wherever possible, and only to what the engagement needs. Traces and logs can contain personal data about your own users; where they do, we process it only on your instructions and for the purposes of the engagement.
Information collected automatically
This website does not use analytics or advertising cookies. Our hosting provider records standard server logs, such as IP address, browser type and the pages requested.
4. How we use information
- Delivering the services you have engaged us for
- Responding to enquiries and scheduling calls
- Communicating with you about our services
- Keeping the website running and secure
- Complying with legal obligations
5. Sharing and disclosure
We do not sell, trade or rent personal information. We may share it with:
- Service providers who help us run the business, such as hosting, email and scheduling
- Authorities when required by law or to protect our rights
- A successor business in connection with a merger, acquisition or sale of assets
- Anyone else with your explicit consent
Case studies are published only with the client’s written approval of the final text.
6. Data security
We use appropriate technical and organisational measures to protect information against unauthorised access, alteration, disclosure or destruction, including encryption in transit and at rest, access limited to the people doing the work, and multi-factor authentication on the accounts we use to deliver services.
7. Data retention
We keep information for as long as needed for the purposes in this policy, unless the law requires longer. Engagement data, including any access to your systems, is kept for the duration of the engagement and returned or deleted afterwards, unless we agree otherwise in writing.
8. Your rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Object to processing of your information
- Request data portability
- Withdraw consent
To exercise these rights, contact support@onetelos.com.
9. International transfers
We are based in the United Arab Emirates, so information may be transferred to and processed there. We put appropriate safeguards in place for international transfers, as applicable law requires.
10. Children’s privacy
Our services are not directed to anyone under 18, and we do not knowingly collect their information.
11. Changes to this policy
We may update this policy. Changes are posted on this page with a new “Last updated” date.
12. Contact
One Telos L.L.C-FZ
Meydan Grandstand, 6th floor
Meydan Road, Nad Al Sheba
Dubai, U.A.E.
Email: support@onetelos.com