One TelosTerms of Service
1. Agreement to terms
By using the services of One Telos L.L.C-FZ (“Company”, “we”, “us” or “our”), you agree to these Terms of Service (“Terms”). If you do not agree, do not use our services.
2. Company information
One Telos L.L.C-FZ
Meydan Grandstand, 6th floor
Meydan Road, Nad Al Sheba
Dubai, U.A.E.
Email: support@onetelos.com
3. Services
We provide engineering services for AI agent systems, including:
- Telos Review: a fixed-scope reliability audit covering failure modes, observability, evaluation and audit-trail readiness, delivered as a written report and a read-out call
- Telos Build: implementation of reliability improvements, such as durable execution, idempotent tools, tracing and evaluation in CI
- Workshops and advisory work, by separate agreement
4. Engagement terms
4.1 Reviews
Reviews are fixed in scope and price, and typically take 14 days from the date we receive the access agreed in the proposal. The scope is confirmed in writing before work begins.
4.2 Implementation
Implementation work is priced by milestone or by the day, as set out in a statement of work. Milestones and acceptance criteria are agreed in writing before work begins.
4.3 Founding-rate engagements
Engagements at a founding rate include permission to publish a case study. The client approves the final text in writing before publication and may require that it be anonymised.
4.4 Client responsibilities
The client agrees to:
- Provide timely access to the systems, documentation and people needed for the agreed scope
- Make sure it is entitled to give us that access
- Name a primary point of contact
- Give feedback within agreed timelines
5. Payment
5.1 Fees
Review fees are payable in advance. Implementation fees are invoiced as set out in the statement of work. Fees are quoted in GBP unless otherwise agreed in writing.
5.2 Payment methods
We accept bank transfer and card payments.
5.3 Late payment
Late payments may incur interest at 1.5% per month or the maximum rate permitted by law, whichever is lower.
6. Intellectual property
6.1 Client data
The client keeps all rights to its data, code and materials. We use them only to deliver the services.
6.2 Deliverables
On full payment, reports, code and configuration created specifically for the client become the client’s property. We keep the rights to our methods, general frameworks, reusable components, and published material such as essays and the Failure Lab.
6.3 Third-party services
Agent systems depend on third-party model providers, frameworks and platforms. The client’s use of them is governed by their own terms, and the client pays any third-party fees directly.
7. Confidentiality
Both parties will keep confidential all proprietary information shared during an engagement. This obligation survives termination of these Terms for five (5) years.
8. Warranties and disclaimers
8.1 Service warranty
We warrant that our services will be performed professionally and consistently with industry standards.
8.2 No guarantee of results
A review reports the risks we can identify with the time and access available. It cannot guarantee that a system is free of defects. AI model outputs are non-deterministic, and operating the system remains the client’s responsibility.
8.3 Not legal advice
Our work covers engineering practice, including tracing, logging and audit trails. It is not legal or regulatory advice. The client is responsible for obtaining its own advice on what laws and regulations, including the EU AI Act, require of it.
8.4 Disclaimer
EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS, OUR SERVICES ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED.
9. Limitation of liability
IN NO EVENT SHALL ONE TELOS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY.
OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS SHALL NOT EXCEED THE FEES PAID TO US IN THE THREE MONTHS BEFORE THE CLAIM.
10. Indemnification
The client agrees to indemnify and hold harmless One Telos from any claims, damages or expenses arising from the client’s use of our deliverables or implementation of our recommendations.
11. Termination
Either party may end an engagement with written notice. The client remains responsible for payment for work completed and expenses incurred up to the termination date.
12. Governing law and jurisdiction
These Terms are governed by the laws of the United Arab Emirates. Disputes will be resolved by arbitration in Dubai under the rules of the Dubai International Arbitration Centre (DIAC).
13. Force majeure
Neither party is liable for failure or delay caused by circumstances beyond its reasonable control, including natural disasters, war, terrorism, riots, embargoes or labour disputes.
14. Entire agreement
These Terms, together with any signed proposal or statement of work, are the entire agreement between the parties and supersede all prior agreements and understandings.
15. Amendments
We may change these Terms. Changes take effect when posted on this website. Terms agreed in a signed proposal or statement of work are not affected by later changes.
16. Severability
If any provision of these Terms is found unenforceable or invalid, it will be limited or removed to the minimum extent necessary, and the rest of these Terms remain in force.
17. Contact
One Telos L.L.C-FZ
Meydan Grandstand, 6th floor
Meydan Road, Nad Al Sheba
Dubai, U.A.E.
Email: support@onetelos.com